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Rating and recognizing » Airlines encourage passengers to provide service...
This article earlier appeared in Onboard Hospitality Magazine. Download as pdf » By Raymond Kollau, airlinetrends.com DATE Social media has provided passengers with a powerful platform to voice their...
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KLM’s ‘Lost & Found Team’ aims to return lost items to passengers on the spot
By Raymond Kollau, airlinetrends.com DATE With nearly 7 million Facebook fans and 1.3 million followers on Twitter, and a wide range of social media initiatives, the KLM brand has become synonymous...
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KLM takes ‘social service’ to a new level during its #HappyToHelp week
By Raymond Kollau, airlinetrends.com DATE KLM, known for its savvy social service and innovative marketing campaigns, took both to new levels last week with a bold #HappyToHelp campaign. Starting with...
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Turkish Airlines asks passengers for instant feedback at check-in counter
By Raymond Kollau, airlinetrends.com DATE Social media has provide passengers a powerful platform to voice their opinion on their travel experience. In a response, the airline industry is among the...
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Delta lets passengers on domestic routes track checked bags in real-time and...
By Raymond Kollau, airlinetrends.com DATE Back in 1973, Domino’s Pizza introduced a guarantee that customers would receive their pizzas within 30 minutes of placing an order or they would receive the...
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SriLankan captures real-time passenger feedback data throughout the journey
By Raymond Kollau, airlinetrends.com DATE As part of a trend that sees airlines and airports welcome real-time feedback from passengers via digital channels other than social media, Sri Lanka’s...
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Ryanair lets passengers rate their flight via its mobile app
By Raymond Kollau, airlinetrends.com DATE In the past two and a half years, Ryanair has been busy upgrading its products and services, stepping up its digital innovation activities, as well as opening...
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Delta partners with Uber-inspired package delivery platform Roadie to deliver...
DATE Delta in 2011 became the first airline to make the baggage process more transparent for passengers with its ‘Track Checked Bags’ service. Delta passengers on domestic flights can track their...
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Singapore Changi Airport lets travellers rate service on the spot
DATE As part of its ‘Changi Experience’ program Singapore’s Changi Airport, one of the world’s most-awarded airports, is aiming for even higher service standards with the launch of several...
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Asiana extends ‘Happy Mom’ service with ‘PreMom’ package for expectant parents
DATE Last year, we reported on Asiana’s ‘Happy Mom’ service, which aims to make life easier for families traveling with infants by offering dedicated check-in counters at the airport, and free breast...
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Airlines take care of passengers’ winter coats until their return
DATE In our recent “Innovative Airlines” report we identified airlines that are putting an effort to differentiate themselves with inventive and relevant services. On the 11th spot of our ranking was...
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San Francisco International Airport installs water bottle refill stations...
DATE Since security rules were tightened several years ago, passengers are not allowed to take more than a tiny drop of water (3 fl oz / 90ml in the U.S. and 100 ml in Europe) through security. This...
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Delta lets passengers track their checked luggage in real-time
DATE Online tracking and tracing of packages shipped via parcel delivery companies such as FedEx and DHL has been possible for years, and has even spread to services like pizza delivery. For example,...
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Aeroflot lets passengers book a taxi while up in the air
By Raymond Kollau, airlinetrends.com DATE We have reported earlier how Latvian-based airBaltic in 2010 established its own taxi company – BalticTAXI – in order to provide passengers with a hassle-free...
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Philippine Air lets customers without a credit card book online and pay at a...
By Raymond Kollau, airlinetrends.com DATE We have reported earlier how airlines in emerging economies have been introducing innovative services aimed at the rapidly growing middle class in the BRIC...
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